CX - Staffinc

CX Professionals for Better Customer Experience

Multichannel CX operations with measurable quality, response times, and satisfaction scores.

What Do You Get from Our CX Services?

Telesales & Contact Centre Professional Workforce

Trained professionals for frontline service, from customer interaction to offers and sales.

Integrated Omnichannel System

Integrated systems for omnichannel customer support.

Connected Workflows

Connected workflows across customer service and business operations.

CX solutions tailored to industry needs.

Flexible options that fit your needs and operational scale.

Contact Center

Omnichannel customers support generations designed for responsiveness, consistency, and service quality

Telemarketing

Outbound customer engagement covering outbound sales, lead scraping, and software monitoring, designed to support acquisition, conversion, and retention goals.

Desk Collection

Improve collection performance through structured customer engagement and trained collection agents.

Why Choose Staffinc CX?

Here are some reasons to choose us

Rapid Deployment

CX support workforce ready to step in fast to tackle your business challenges.

1,000,000+ selected workers

Curated, screened, and trained to understand and interact directly with customers

Available in 350 cities across Indonesia

Nationwide operations with wide distribution.

Omnichannel Ready

One team handling your customers across WhatsApp, Instagram, Facebook, phone, and email.

Staffinc CX Scope

Every component of your CX operation, built to perform consistently

People Management

Drives workforce productivity and retention through streamlined recruitment, management, and payroll delivery.

Project Management

Keeps projects on track with clear frameworks, training, and risk monitoring.

Systems

Unifies Omni-Channel, Tele Cloud, and Staffinc Suite in one integration.

Location & Facilities

Provides ready-to-use workspaces, infrastructure, and facilities.

Staffinc CX FAQ

Staffinc CX provides customer service, contact centre, inbound/outbound calls, telesales, telemarketing, and KYC/verification.

Yes. Services can be customised based on the number of agents, channels, operating hours, volume, and KPIs.

Yes. Operating hours, including extended hours or night shifts, can be arranged according to the scope and agreement.

Service quality is monitored through KPIs, QA, performance monitoring, and regular reporting.

Contact Staffinc CX to discuss your scope, volume, targets, and operational needs.

Check Out Our Other Services

Manpower Outsourcing

Manpower outsourcing covers recruitment, screening, management, and payroll for all levels of your business workforce.

1,000,000+ vetted workers across 80 cities in Indonesia, ready to be tailored to your business operational needs.

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Business Process Outsourcing

BPO covers all business process activities such as sales and marketing, customer service, and facility management to enhance operational activities, allowing businesses to focus on core activities.

Multichannel CX operations designed to consistently maintain quality, measurable responsiveness, and customer satisfaction across various scales.

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Experienced sales force with national reach to ensure consistent execution and measurable business impact across various markets.

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Integrated security management, maintenance, and technical operations to maintain your business's uptime and operational continuity.

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Human Resource Information System

HRIS (Human Resource Information System) is a technology-based system used to manage workforce, administration, payroll, and various operational processes centrally and automatically.