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Contact Center

Customer satisfaction increases, Sales are in demand​

From contact center to customer service, we make sure that you always deliver the best in your business​

What can you expect from our Contact Center services?

Quality Contact Center:
Providing the Right Solution for Your Industry

We offer efficient and cost-effective contact center solutions, without compromising on service quality​

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Customer Service

Supported by a team of responsive and friendly agents, we guarantee an efficient resolution to any issues or customer needs that arise

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Order Management & Loyalty Program

We manage messages from start to finish with a structured process, while our programs are designed to best optimize sales

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KYC & Content Moderation

We implement a solid KYC system and actively supervise, review and manage all company activities carefully

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Upselling/Crossselling Product & Services

Our company plans marketing strategies aimed at increasing sales value through innovative and results-oriented approaches

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Data/Sales Verification

We carry out a verification process to ensure the accuracy of the sales information, as well as reconfirmation of every detail and transaction

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Retention & Collection

We make comprehensive plans to retain customers and maintain effective communication to ensure ongoing relationships

Omni Channel​

The solution offers automated escalation and retransmission capabilities, robust tracking and reporting, versatile multilingual message templates, and seamless cross-channel communication to meet your needs​

Livechat

Email

Social Media

Whatsapp

VoVoice

Chatbot

Whatsapp

VoVoice

Chatbot

Start from Our Transparent and Trustworthy Contact Center​

Here are some reasons to convince you​

Quick deployment​

Execution within 24 hours and readily scalable through our resources

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1,000,000+ pre-vetted workers

An extensive pool of candidates that have passed our rigorous selection process to ensure an optimum quality of work

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Available in 350 cities in Indonesia

Extensive nationwide coverage to support wide operations

What they say about Staffinc

Trusted clients

Companies we are proud to work with

Trusted clients

Companies we are proud to work with
Solutions
Industry
Labor Supply
BPO
Platform
Procurement & Rental
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